20 rue de la Grotte Pres de la Place Marcadal Et de L'office de Tourisme
Barzu le Boul 'Mich'
390 m
25 Place du Marcadal
Galina
500 m
3 rue de la Halle
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
7.3
Location
9.3
Service
8.5
Dining
6.8
Guest reviews
7.8/10
based on 5 reviews
7.4
7.4/10 based on 2376 reviews
Roy
United States,
May
2024
6.8/10
Despite the bitter winter temperatures that made the room uncomfortable, my stay at the hotel had its positives like a good view from the room. The friendly staff created a modern and homely atmosphere, even though the service had some hiccups. The fantastic location near the church and grotto was a big plus, although the dining experience could improve. Overall, it was a mixed experience with some great highlights.
Rooms
5.0
The room was not airconditioned which was quite uncomfortable during the winter temperature despite daily complaints. On the bright side, it had a nice view.
Service
7.0
The staff was friendly and helpful, creating a modern and homely atmosphere. However, there were some issues with the service that needed attention.
Location
9.0
The hotel's location near the church and grotto was excellent for visiting the sites of Lourdes or accessing the Pyrenean mountains. Quiet and calm surroundings added to the charm.
Dining
7.0
The dining experience offered a good spread of familiar items, but the breakfast options were limited. The price was reasonable for what was provided.
Facilities
6.0
The hotel offered basic facilities, nothing extraordinary but sufficient for a comfortable stay.
Tim
United Kingdom,
September
2023
7.8/10
I had a mixed experience at this hotel. The rooms were clean and quite spacious, offering a nice view, but they didn't fully meet my preferences due to their proximity to the street. The location was excellent for exploring Lourdes and accessing the Pyrenean mountains, with plenty of dining options nearby. The service was outstanding, particularly from the lady staff members, Eloise and others, who were polite and very helpful. The dining spread was decent, though the selection was somewhat limited at a price of €9. Overall, the facilities were satisfactory.
Rooms
7.0
The rooms were clean and a good size for a European hotel, but being next to the street wasn't ideal.
Service
9.0
The staff, especially Eloise and the front desk team, were extremely helpful and accommodating.
Location
9.0
The hotel's location was excellent for sightseeing in Lourdes and accessing the Pyrenean mountains, with convenient amenities nearby.
Dining
6.0
The dining spread was modest but acceptable. The price was reasonable but the selection was limited.
Facilities
8.0
Overall, the facilities provided were good, meeting basic needs.
Chris
United Kingdom,
September
2023
8.6/10
I had a wonderful stay at this hotel. The rooms were clean and comfortable, with charming decor and ample space. The service was excellent, with the staff going above and beyond to assist us. The location was perfect, close to the train station and walking distance to all the key attractions. The dining experience was satisfactory, with a good variety of breakfast options. Overall, great value for money.
Rooms
9.0
The room was clean, comfortable, and spacious, with two windows providing a lovely view. I especially enjoyed the decorative chimney.
Service
9.0
The staff was incredibly friendly and accommodating, making sure all our needs were met with a warm smile. They even organized a seamless experience for our group of cyclists and bikes.
Location
10.0
The hotel's location couldn't have been better. It was convenient for our late-night arrival, close to the church, train station, and within walking distance to the city center and other attractions.
Dining
7.0
The dining options were decent, with a buffet that featured fresh pastries, yogurt, fruit, cheese, and occasional cold cuts. Good value for the price.
Facilities
8.0
The hotel offered all the necessary facilities for a comfortable stay. The amenities were sufficient, and everything was well-maintained.
Jim
United Kingdom,
May
2023
8.2/10
I had a wonderful stay at the hotel. The service was top-notch, with the staff being incredibly friendly and accommodating despite language barriers. The location was perfect for exploring the area, within walking distance of key sites. The dining experience was satisfactory with a decent spread of breakfast options. Overall, a great value for money stay.
Rooms
8.0
My room was spotless, well heated, and had plenty of hot water, but the low ceilings and beams might not be ideal for everyone.
Service
9.0
The staff went out of their way to help despite language barriers, showing great warmth and politeness.
Location
9.0
The hotel's location was fantastic, being close to key attractions and amenities.
Dining
7.0
The breakfast spread was good and reasonably priced, offering a variety of options.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay.